Facility Info & Policies
We pride ourselves on prompt service!! If you have a maintenance issue, please submit an online Maintenance Request. In case of emergency please contact the property manager at 608-784-7744. If you smell gas please call Xcel Energy immediately at 800-895-4999.
If you have laundry hookups but do not wish to invest in a washer and dryer, we have sets available for rent. Please send us an email at firstname.lastname@example.org or contact the manager at 608-784-7744 and we will install a set for you. A deposit is required.
Residents are responsible for treating the common pests which include, but are not limited to ants, flies, wasps, bed bugs, fleas, spiders, beetles, earwigs and rodents.
Although we appreciate the desire to get a new puppy or kitten, cats, dogs, and pets are addressed at lease signing and cannot be added after the fact. If you see new pets at your property that you haven’t seen before or witness someone not cleaning up after their pet, please call the property manager. We allow pets at only a few locations and even then there are age, weight and breed requirements. Unfortunately, anyone moving in and not identifying that they have a pet is in breach of their lease and will be asked to leave.
If you are experiencing any problems with your neighbors, please email us or call the property manager immediately. Do not confront or discuss the problem with the neighbor, since it is preferred to keep all complaints confidential. Be assured that the issue will be addressed immediately. All complaints are kept on file.
At most properties we have extra garages available. Please contact the manager for availability.
We know that job and family situations arise and can change your plans. If you find yourself in such a situation, please call us immediately. We may be able to help with an income eligible townhome. Income requirements are based on family size as well as income and require a new application. Keep us informed and we’ll try to help.
All adults over 18 years of age living in a unit must be on the lease. If a new individual wishes to be added, he or she must complete an application and be approved before moving in. Of course, visitors are always welcome, but stays longer than two weeks require management approval.
A 57-day written notice from the first of a month is required. Please submit the notice online, so we can contact you ASAP. The sooner we know your plans, the sooner we can begin working together for a smooth transition. When we receive your notice we will discuss with you the process for advertising and showing your unit. New renters understand you are moving and expect boxes and some disarray, but your unit should have some order and be presentable to prospective tenants.
If your lease has not expired, we will do all we can to get your unit re-rented for you. You will, however, be responsible for the rent and utilities until it is re-rented. Please refer to your copy of the Nonstandard Rental Provisions Agreement for additional fees that apply when terminating before your lease has expired.
FYI: A prospective tenant may call in the morning and want to see the unit in an hour. If you cooperate with this short notice and allow flexibility to have a showing if you are not home, we can get your unit re-rented for you much sooner and release you from your lease obligations.
We do not allow subletting, but would be happy to meet with and qualify any new tenant you may recommend.
A cleaning list will be provided approximately 1-2 weeks before your move out date. To facilitate an easy transition we will fill all nail holes, do all necessary painting and schedule the carpet shampooing.
You are responsible for utilities through the last day of your lease as stated in your lease documents. We will take care of finalizing your move with the electric/gas company and water utility, as needed. You will only need to call your internet provider to cancel or transfer your service.
Security deposits are always postmarked within 21 days of your move out day. Sometimes there is a delay in obtaining the final utility readings, cleaning charges, etc., but we make every effort to return your deposit as soon as possible. Please make sure we have your new address.
Our goal is always to return as much of your deposit as possible. There are no charges for normal wear and tear in the unit such as touch up painting, unless there has been neglect and/or candle soot damage to walls and ceilings. The amount of the deposit returned is based on the cleanliness of the unit as indicated on the Resident Move Out Cleaning List, as well as any unpaid damages, garbage/furniture removal, outstanding utility bills, unpaid NSF, unpaid rent, or late fees or other miscellaneous charges that arose during your tenancy. Again, we want to return as much of your deposit as possible, so attention to all the above is helpful.
Frequently Asked Questions
What is the first step in the application process?
We’re glad you like what you see!! To get the process started simply click on the Online Application link at the top of the page and submit it now. We will contact you as soon as we receive it to answer more questions and/or set up an appointment. If you prefer you can print out the application and fax it to us at 608-784-0743.
What type of tenant screening is done after the application is received?
All applicants go through a screening process. This includes, but is not limited to, credit reports,criminal background checks, employment verifications and current and past landlord references. Please note that a lower credit report score does not mean you will not be accepted, since some accounts (i.e. bankruptcies and unpaid medical bills) are factored differently. All applications are treated confidentially and acceptance based on the same criteria. We will let you know as soon as possible (usually the same day) if your application has been accepted.
When and how do I pay my security deposit?
Once your application has been accepted we can proceed with signing the lease and payment of the security deposit. Please utilize our online Bill Pay on this website to secure the unit you have chosen as soon as possible. You can also mail a check to 2809 Lakeshore Dr., La Crosse, WI 54603, but please note that to hold a specific unit we must have signed lease documents and a full security deposit. You do not have to pay the first month’s rent until you move in.
What about pets?
Unfortunately, currently we do not accept pets.
Do I need to contact utility companies?
All utilities will be taken care of for you when your lease documents are signed.
You will only need to contact an internet provider before you move in. Two local providers are:
Who do I contact if I want to view a unit?
Here you will find information regarding the property manager, keys, trash, rent payment, and other general maintenance items for Callaway 4-plex. (For trash and recycling information, please visit www.townofcampbell.com.)
Here you will find information regarding the property manager, keys, trash, rent payment, and other general maintenance items for Lakeshore Village. (For recycling information, please visit www.townofcampbell.com.)
Please note, the move-in / move-out inspection sheet must be filled in within 5 days of move-in to be valid.
Please note that move-out notice must be received by the first of a month and within 57 days of lease ending date. All tenants on the lease must sign this form.
The Move-out Procedures and Cleaning Checklist will facilitate your move-out process.